An independent survey shows that 98% of Brittenford System’s clients are satisfied with the Microsoft Gold Certified Partner’s support services, the company reported today. This was an improvement over the firm’s 2005 satisfaction rating of 94%.
Clients responding rated the following as Brittenford Systems’ “Top Three Areas of Strength:”
– Overall quality of technical support
– Overall quality of consulting services
– Ease of doing business
“We attribute our client loyalty to our three-point approach for providing value to clients,” explained Brian Dietz, a Managing Director at Brittenford Systems. “First, we are fanatical about client education. In addition to offering over 30 hands-on end-user training classes in four locations, we sponsor the largest Microsoft Dynamics User Group in the region.
“Second, our clients know they are getting well-trained consultants. All our consultants are required to achieve ‘Microsoft Master’ level technical certification. Third, we strive for proactive communications with clients. We ask about their needs, and try to keep them informed on topics that matter to them.”
The survey was commissioned by Microsoft and conducted by an independent research organization, TNS Prognostics, in October, 2006. Over 200 Brittenford Systems clients were asked to rate their satisfaction level with Brittenford Systems across multiple dimensions.
About Brittenford Systems
Brittenford Systems is the mid-Atlantic leader in software, services and solutions for project-driven and nonprofit organizations. Brittenford Systems is a Microsoft Gold Certified Partner with competencies in Microsoft Business Solutions (Dynamics GP and Dynamics SL) and Microsoft Learning Solutions. Information about Brittenford Systems can be found at its website, http://brittenford.staging.wpengine.com.
For more information, contact:
Brittenford Systems, Inc.
12359 Sunrise Valley Drive
Reston, VA 20191