Making a decision to implement an accounting solution or enterprise resource planning software is rarely an easy task. Every vendor will talk about how their solution is the best, while small differences could mark the difference between a viable, disruptive solution that improves your organization or a disruption that derails your processes.
That’s the thing about business management software. Often, you can listen to pitches and watch demos and still fail to see which solution is right for you. This is where customer reviews come into play and review sites help you narrow down your options.
So Many Reviews, So Many Review Sites
Review sites exist for a reason. Buyers need well vetted and verified information on who provides functional and trusted software, and many sites are there to satisfy this demand. While up to 90% of buyers use product or business reviews as part of their decisions and trust them as much as they would from a friend or colleague, it’s important to find a trusted review site to present these end user opinions.
Offering vetted and verified evaluations from end users, sites including G2 Crowd, TrustRadius, Gartner Peer Insights, and Software Reviews share a customer’s unique perspective about how the software works to solve a business’ unique problem. These sites are among the leaders, as they take additional steps to confirm that each user is not only real, but a real user of the software—weeding out spam and “glowing reviews” from vendors.
So what did real customers have to say about AICPA-preferred Sage Intacct?
No Matter the Site, Customers Leave Glowing Reviews for Sage Intacct
While G2 Crowd, TrustRadius, Gartner Peer Insights, and Software Reviews may feature different methodologies and reviewers, they do have one thing in common: Glowing reviews of Sage Intacct.
G2 Crowd Finds Sage Intacct a Leader with Top Customer Satisfaction Score
Offering one of the most detailed methodologies and boasting the highest number of reviews for accounting software, G2 Crowd has long provided accurate and reliable reviews for hundreds of different software and service categories. Added to this, they also offer a quarterly Grid® report that factors in things like review age and provides in-depth functionality comparisons.
In the most recent report (Mid-Market Grid® Report for Accounting | Fall 2018), available free from Sage Intacct, G2 Crowd found that Sage Intacct was the definitive leader in accounting software, beating 20 others in customer satisfaction en route to a firm spot as a Leader. Receiving the highest Satisfaction score among accounting products, 88% of users gave it a 4 or 5 star rating, 92% feel the company is heading in the right direction, and 83% would recommend the product—high praise indeed.
TrustRadius Reviewers Share All: Sage Intacct “Top Rated” in 2018
For some of the most in-depth accounting software reviews, head to TrustRadius, where business-software users share their honest and in-depth opinions.
Users on TrustRadius rave about Sage Intacct’s product performance and the company’s outstanding customer support. Across nearly 400 customer reviews in the past year alone, Sage Intacct has earned a TR Score of 7.9 out of 10 – with 85% of all reviewer giving Sage Intacct a score of 8 to 10 stars. That has earned Sage Intacct the distinction of “Top Rated” by TrustRadius.
TrustRadius offers immense honesty from customers, who present pros and cons with no character limit—some of the reviews get quite lengthy. Readers can filter by business size, topics like likelihood to recommend, ROI, or integration capabilities, and compare software with other alternatives. Added to this, TrustRadius honestly shares how the reviewer got there—if a review was offered an incentive by the vendor, TrustRadius lets you know. Read all reviews here.
Gartner Peer Insights Gives Sage Intacct a 4.4/5
“Get the real unvarnished truth from people who have used the tools” and “I’ll get a better idea of ‘Is this a good decision?’ and I can sleep better at night,” phrases that grace the homepage of the Gartner Peer Insights page, another provider of real, unbiased, and verified reviews which offers a multi-step verification process to ensure a reviewer is not a vendor, competitor, or individual looking for a free $25 gift card.
With 110,000+ reviews across 4300+ products, Peer Insights is one of the most robust repositories of user reviews available. All reviews are rigorously vetted by Gartner, the world’s leading research and advisory company — no vendor bias, no hidden agendas, just the real voices of verified users. Across nearly 100 customer ratings and reviews, the most of anyone in our market, Sage Intacct has earned a score of 4.4 out of 5. In fact, 90% of our customer ratings on Peer Insights are either 4 or 5 stars.
This is a highly important review site as it comes from Gartner, who has long been one of the top analyst firms in the industry. Read reviews here.
Software Advice Gives Straightforward 4.14/5
Another leader in the recommendation world, Software Advice provides an intriguing look at the leaders and FrontRunners in the industry. The Software Advice FrontRunners Report uses real reviews from real software users to highlight the top software products for North American small businesses. Offering pros, cons, reviews, and recommendations, nearly 250 Sage Intacct customers at this vendor-independent review site have given high ratings, and enthusiastic comments, in their reviews of our software. Collectively, the software has earned a rating of 4.14 out of 5 stars. Read all Software Advice reviews here.
Get to Know More: Sage Intacct and Wipfli
When you move to implement ERP, it’s important to know that it works for companies like your own, making verified review sites some of the best sources for finding out whether or not that’s the case. Another key consideration? The partner who gets you there.
At Wipfli, we know that the wrong partner can derail your experience with the right software, and it’s why we are committed to delivering the best implementation, training, and support for your decision to use Sage Intacct. It’s why we design powerful integrations for the platform, it’s the reason we continue to bring in new Sage Intacct partners, and it’s the reason we received a top Net Promoter Score® among all Sage Intacct VARs in 2018.
Our work speaks for itself, and our customers can attest. Learn more about why this platform has become a leader among midmarket financial management software here, and contact us for a free consultation.