Founded in 1991, National Air Cargo is one of the largest and fastest-growing freight forwarding companies in the world. Its soaring success over the years is largely attributed to the company’s ability to expedite freight delivery through the use of direct transport routes, rather than the traditional hub and spoke model many larger carriers uses. National Air Cargo began with just three employees and now supports 375 personnel in nine countries and more than 20 locations worldwide.
To manage its accounting and financial reporting functions, National Air Cargo relied on Peachtree accounting software, which did not integrate with the company’s freight management system. This meant that employees often had to manually reenter data to produce basic financial reports or update the general ledger. Further, the company’s sales force resorted to an off-the-shelf cargo booking system to manage customer contact information and, due to disparate systems, employees had difficulty sharing information and working collaboratively.
Solution: National Air Cargo implemented Microsoft Dynamics™ GP and Microsoft Dynamics CRM and integrated these solutions with its freight management system.
Gaining tighter control of its financials through the use of Microsoft Dynamics GP enabled National Air Cargo to focus on improving its customer relationship management capabilities.
“Technology has definitely been a strategic asset for our company. The reason we’ve invested so thoroughly in the Microsoft platform is because it provides outstanding integration, from the server to the desktop, and in virtually every application we use to run our business,” explained Randy Kraft, Vice President of Information Technology for National Air Cargo.
Expanded revenue by 20% – “Since deploying Microsoft Dynamics CRM and Microsoft Dynamics GP, we’ve been able to integrate and streamline our global operations and achieve annual revenue growth averaging around 20 percent,” said Kraft.
Increased productivity by 25% – “One of the greatest benefits to our company has been the tight integration of these solutions, which has helped us virtually eliminate time spent performing manual updates to our systems and enhanced the productivity of our team,” explained Kraft.
Greater operational efficiency – The company has reduced the amount of time it takes to create and submit invoices and receive customer payment from an average of 120 days to 36 hours. “Back in the Peachtree days, we’d produce a paper invoice and make updates to our financial system manually. Now, with Microsoft Dynamics GP, we can handle all of our needs electronically,” remarked Kraft.
Visit the additional resources below for more information on GP, CRM, etc.