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End Users Tell All: Compliments and Complaints about Small Business Accounting Software (Part 2)

End Users Tell All: Compliments and Complaints about Small Business Accounting Software (Part 2)

For small businesses, choosing an accounting software is often simple: Make a decision on what’s affordable and readily available. Many businesses turn to solutions like QuickBooks or Sage because that’s what they know and because it gets the job done.

In yesterday’s blog, we covered the two go-to solutions for small businesses who need basic functionality, both of which provide ease of use and friendly interfaces despite their lack of robust technology for growing and complex business structures. Learn more from our overview of QuickBooks Desktop and QuickBooks Online, courtesy of G2 Crowd.

Sage 50c

Sage 50c (formerly Peachtree) is touted as a desktop application designed to bring more flexibility and mobility than ever to small businesses.

The Good

Users spoke highly of Sage’s customer care—labeled by one user as both professional and efficient. Another user touted its structure, third-party network of applications that can meet the needs of their business, and wide scope, allowing users to find answers to the questions they may have.

The Bad

While users could find third-party applications or Sage Modules to fit their needs, many found that the software had integration issues, a steep learning curve, and an “unfriendly UI.” Additionally, as a desktop accounting software, Sage50c lacks a truly online experience and device variety—only running on Windows machines.

Other users had issues paying vendors by credit card, the lack of multi-currency support, the need for complete customization of reports and forms, and poor CRM integration.

The Verdict

Sage50c is focused on one group of small businesses, and many users find it to be either too robust for sole contractors/very small business (Sage has options for them), or not feature-rich enough for growing businesses, who would likely use Sage 100/300. This is unfortunate for growing businesses who would have to use many different software options from the same vendor as they grow. Additionally, as a desktop software, Sage 50c is less mobile than many small business options and creates more problems than it solves for multi-currency businesses. Read more verified Sage 50c reviews on G2 Crowd.

Sage 100c

The next step up for Sage 50c users who need just a bit more than the software formerly known as Peachtree, Sage 100c is touted as “a complete solution for small and medium companies that need to automate processes, connect employees, and gain business insight.”

The Good

Sage 100c has been an option for some companies who have outgrown QuickBooks, and many users tout its purchasing, general ledger and accounts payable functionality—all fitting for the company’s history of success for manufacturing businesses of all sizes.

The Bad

While many users have had a good time using the software, others have criticized it for its inability to become better with the times. One user said, “…this software didn’t evolve since 2000. […] When I used it again, it was still the same 10 years [later].”

Additionally, this lack of innovation has been noted by other users who complained about complex implementations (“don’t expect a slam dunk implementation”), buggy updates that make integration tricky, and temperamental functionality. Finally, many users criticized the cost of support, cost typing, and complexity in customization due to use of Crystal Reports—three things noted in our Intacct vs. Sage blog.

The Verdict

Sage 100 has its positives and negatives, and as the largest of the accounting software we will be highlighting, it is more likely you will outgrow the high support costs, CapEx licensing fees, and lack of innovation—like many former customers (and resellers) of the software have as well. Read more verified G2Crowd Reviews of Sage 100 here.

Conclusion: Know Before You Outgrow

If you’re working at a growing business, it’s important to know the warning signs before they hit you. To address this, we would like to invite you to a webcast on February 22, 2017 at 1:00 PM EST that will feature the common warning signs that you’ve outgrown small business accounting software, and some of the most common next steps growing businesses take.

This free webinar will highlight 5 signs your business may be outgrowing its accounting system and how you can utilize cloud financial solutions to support and accelerate your growth. In addition, you will learn how you can harness the power of the cloud to:

  • Provide real-time reporting
  • Manage multiple entities, locations, and currencies
  • Implement procure-to-pay and order-to-cash processes
  • Access the system anytime, anywhere
  • Reduce finance and IT costs through automation

Join us on February 22, 2017 at 1:00 PM EST to learn more. Click Here to Register.

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