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How IT Skills Shortages Impact Businesses

How IT Skills Shortages Impact Businesses

Shortage of IT Skills A survey from CompTIA shared how the shortage of IT skills can negatively impact companies. The survey asked 502 IT and business managers in the U.S. about skills shortages within their IT department, the impact of these skill shortages, and how they attempt to address these shortages.

Overall, it was found that skill shortages inside IT departments impact an organizations’ profitability, productivity, innovation, speed to market, customer service, and security. Below we will share other key findings from the study of IT and business managers.

93 percent of survey respondents report some gap between the technical skills their IT staffs possess and the skills their companies need.

  • Eight-out-of-ten (83 percent) say that gap is small to moderate.
  • Nine percent say their IT staffs’ skills are not close to where they need to be.
  • Only seven percent of survey respondents believe their IT staffs possess the requisite skills.

The skills that respondents ranked as the most important were core IT skills. The following IT skills received rankings greater than 70 percent:

  • networking/infrastructure
  • servers/data center management
  • storage/back-up
  • cybersecurity
  • database/information management
  • help desk/IT support
  • telecom/unified communications
  • printers/copiers/faxes
  • data analytics/business intelligence
  • Web design and development

Eight out of 10 (80 percent) IT and business managers report that skills gaps inside their IT departments affect at least one business area. Below is the impact of IT skills shortages on productivity, customer service, security, innovation, speed to market and profitability at small, midsize and large companies.

Productivity
Percent of respondents that say IT skills shortages inside their organizations hamper staff productivity:
Large companies: 44 percent
Midsize companies: 43 percent
Small companies: 41 percent

Customer Service
Percent of respondents that say IT skills shortages inside their organizations impair customer service:
Large companies: 33 percent
Midsize companies: 34 percent
Small companies: 26 percent

Security
Percent of respondents that say IT skills shortages inside their organizations negatively affects their ability to defend against cyber threats:
Large companies: 32 percent
Midsize companies: 39 percent
Small companies: 29 percent

Innovation/New Product Development
Percent of respondents that say IT skills shortages inside their organizations encumbers innovation/new product development:
Large companies: 29 percent
Midsize companies: 33 percent
Small companies: 23 percent

Speed to Market
Percent of respondents that say IT skills shortages inside their organizations impedes their speed to market with new products or services:
Large companies: 29 percent
Midsize companies: 33 percent
Small companies: 23 percent

Profitability
Percent of respondents that say IT skills shortages inside their organizations negatively affect their firm’s profitability:
Large companies: 15 percent
Midsize companies: 15 percent
Small companies: 23 percent

Note: The impact of IT skills shortages on the above factors is proportional to the size of the gap.

You can read the full article here.

The rapid rate of technological change can create skill shortages within an IT department. These changes can be overwhelming. A virtual CIO can help the CIO, IT director, or business owner evaluate new technology, translate between IT and the business units, motivate and mentor effectively, and keep the big picture in focus. For more information about virtual CIO’s click here, or read The Benefits of Having a Virtual CIO.

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