With the release of Dynamics GP 10 and Dynamics SL 7, Microsoft changed its support policy. Starting with these releases, Microsoft will support a product version for 5 years for mainstream support and an additional 5 years for extended support as long as you are on a supported service pack. Mainstream support for Dynamics GP 10 and Dynamics SL 7 will end on October 9, 2012 and extended support will begin.
So if you plan to stay on Dynamics GP 10 or Dynamics SL 7 beyond October 9, 2012, there is some important information you should know about extended support. First, extended support is only available for Dynamics SL 7 and Dynamics GP 10 users that are on a supported service pack. For Dynamics GP 10, you will need to be on Service Pack 5 to qualify for extended support. For Dynamics SL 7, Service Packs 3 and 4 are the only ones supported. However, support for Service Pack 3 will end on July 9, 2013.
Second, Microsoft extended support is only break/fix support. That means there will not be any hot fixes, service packs, or year end updates during extended support. So if you have an issue that requires any of these types of fixes or updates, you will need to upgrade to a version of your system that is still under mainstream support.
Microsoft did make one exception this year. For users still on Dynamics SL 7, they will release year end updates this year. But this will be the only year. Unfortunately there will not be any year end updates for Dynamics GP 10.
So, if you own the payroll module or depend on year-end updates each year, you may want to plan on upgrading to Dynamics SL 2011 or Dynamics GP 2010 soon. If you need more information, please contact me at firstname.lastname@example.org.