(co-authored by Shereen Mahoney and Ken DiPietro)
Microsoft has announced major changes to their technical support plan timeline – the period during which various releases of the product will be supported – for Dynamics GP and Dynamics SL. To avoid being on a product release that becomes unsupported, it’s critically important you understand the new policy – and plan accordingly.
The “bottom line” is that you need to pay close attention to both the version and service pack you are on, and plan your upgrades with the new support timeline in mind.
A common practice for many clients has been to install service packs only when they upgrade versions. Under the new policy, following this practice could result in your system release falling outside the support timeline… meaning you will lose access to Microsoft technical support.
Attention Users on
Support for these releases ends October 13th, meaning users on these versions cannot receive Microsoft technical support, and you will not be able to get year-end updates for 1099s, W-2s, and Payroll Tax Tables.
The New Support Timeline
Previously, the support timeline for your product was based only on the major release version – e.g. SL versions 6.0, 6.5, 7.0 or GP versions 8.0, 9.0 or 10.0. Support was not dependent on your service pack.
Now, the support timeline is based on both the major version AND the service pack.
Specifically, Microsoft will provide support for a Service Pack based on whichever comes first:
1. Two years after the next Service Pack is released
2. The end of the product version support lifecycle
What You Need to Do Now
If you know your installed Version and Service Pack, skip to Step 3, below, and find your support retirement date in the table shown.
Otherwise, you’ll need to first determine your system’s Release and Build number (step 1), then translate that into a Version and Service Pack (step 2).
1. First, determine your release and build number.
This should be a 7 or 8 digit number that begins with the major version you are on (e.g. 6.50.2723 or 10.00.1237)
Here’s how to find it:
a. In Dynamics SL, go to Help > About
b. In Dynamics GP 10, go to the blue question mark in the upper right corner, then chose About
c. In Dynamics GP versions prior to 10.0: go to Help > About
2. Then, use the release and build number from Step 1 to determine your Version and Service Pack.
Follow this link for Dynamics GP or this link for Dynamics SL, and map your release and build number with the corresponding Version and Service Pack.
3. Find your Support Retirement Date from the table below.
4. Plan your upgrades so that you apply a current service pack, or upgrade to the latest version, prior to your Support Retirement Date.