Microsoft Dynamics 365 is a cloud-based, Software-as-a-Service (SaaS) offering that incorporates elements of Microsoft Dynamics enterprise resource planning (ERP) and customer relationship management (CRM) applications. Dynamics 365 encompasses a multi-faceted set of solutions, with a variety of modules and service packages. It’s difficult to say which features are best, because they are generally all good, and what your business might value will likely differ from what others want. However, some features stand out, especially in the Dynamics 365 Business Central solution. Business Central gives you “end-to-end” control of and visibility into your business.
Dynamics 365 Modules
Dynamics 365 Business Central solution is just one of several separate modules in the Dynamics 365 suite. Other modules cover the following functionality:
- Sales operations
- Customer service operations
- Field service operations
- Talent, e.g. attract, onboard and core HR
- Finance and operations
- Project service automation
- Artificial Intelligence (AI) for sales,
- AI for customer service
- AI for market insight
- Mixed reality, e.g. remote assist and layout
Top Dynamics 365 Features
Dynamics 365 Business Central is a browser-based, all-in-one business management solution. It provides both financial and financial management features, including:
- Supply chain management
- Sales-growth drivers like built-in buy recommendations for customers
- Budget management
- Manufacturing management
- Warehouse operations
- Inventory management
In other words, you get an end-to-end business management toolset. It works like a big company solution, but it’s designed for small-to-midsized firms. With financial management, for example, you can quickly set up a company and start posting to its general ledger. You can easily build a chart of accounts as well as general journals, recurring journals and facilities for Value Added Tax (VAT).
You get a sophisticated budgeting tool that works within the general ledger. The accounting package helps you keep track of fixed assets, depreciations, write-downs and so forth. You can also perform bank reconciliation, bank account management, follow audit trails and configure compatibility with multiple currencies. We have worked closely with many customers who have implemented this financial management functionality into their companies.
Business Central adapts to your business operational model. If you run a warehouse in more than one place, you can take advantage of the inventory management feature set, which offers multi-site capabilities. You can manage your inventory across plants, vehicles, retail outlets and distribution centers. The warehousing function even gives you the ability to manage your inventory at the bin level.
If you use the Customer Resource Management (CRM) tools, which are available in the Essentials version of Dynamics 365 Business Central, you can maintain an overview of your contacts. With CRM, you are able to organize your campaigns by customer segment and manage subsequent sales opportunities.
We can help you figure out if Dynamics 365 is the right choice for your business. We can work with you to assess if one or other of the two Dynamics 365 Business Central editions will help you achieve your business management objectives. From there, we have the experience to implement Dynamics 365 smoothly into your business.