Brittenford Systems clients benefit from our deep expertise to solve customer relationship management ("CRM") business challenges like these:

• Improve operational efficiency through the standardization and streamlining of processes. Our clients leverage Microsoft CRM to automate time consuming, repetitive tasks, warn staff of open customer issues, and automatically send important e-mail messages to customers and partners.
• Target marketing campaigns to always be in touch with the right customers. Our clients use the Microsoft CRM marketing module to simplify these tasks: Building customer and lead lists, developing marketing campaigns targeted at specific customers, measuring the results of these campaigns, and developing follow-up marketing efforts.
• Simplify service scheduling to keep customers satisfied. Using Microsoft CRM, our clients benefit from a centralized view of customer service requests and service professional calendar.
• Integrate Sales, Marketing, and Service functions with legacy business applications. Our clients benefit from the power of the Microsoft .NET Framework to connect Microsoft CRM with isolated, legacy business systems and applications.