A recent infographic from the CRM Software blog shared 12 great reasons why companies use Microsoft Dynamics CRM to drive revenue and serve customers. 1. A Global Community – Over 30,000 customers in more than 80 countries and 40 languages depend on Microsoft Dynamics CRM. 2. In Good Company – 2 million+ users support an […]Read More
A new research study from Microsoft Corp. found that nearly 50% of employees report that social tools at work help increase their productivity, yet more than 30% of companies underestimate the value of these tools and often restrict their use. The study, conducted by research firm Ipsos surveyed more than 9,900 information works in 32 […]Read More
Microsoft Dynamics CRM is very easy to use, flexible, and those familiar with the interfaces found in other Microsoft products will not have trouble jumping in and getting started. Nevertheless, to truly harness the power of Dynamics CRM, it helps to know some of the terminology. Below are 11 basic terms that are important to […]Read More
Founded in 1991, National Air Cargo is one of the largest and fastest-growing freight forwarding companies in the world. Its soaring success over the years is largely attributed to the company’s ability to expedite freight delivery through the use of direct transport routes, rather than the traditional hub and spoke model many larger carriers uses. […]Read More
The countdown to Convergence 2013 has begun! Convergence is the premier annual Microsoft Dynamics GP, SL and CRM event, bringing customers, partners, team members and industry experts together in an environment created for you to discuss solutions, address business needs, and establish a true community that can be leveraged throughout the year. Convergence 2013 will […]Read More
A report entitled, “The Total Economic Impact of Microsoft Dynamics CRM 2011”, from Forrester Research revealed how Microsoft Dynamics CRM impacted sales and customer service productivity for users (productivity gains and ROI of 243 percent). In January 2011, Microsoft reached out to Forrester Consulting to examine the total economic impact and potential return on investment […]Read More
(originally posted by Techworld) Microsoft is integrating new social collaboration features with Microsoft Dynamics CRM through a partnership with Moxie Software. Offered on premises or in the cloud, Moxie Software’s Spaces by Moxie suite is now available to work with Microsoft Dynamics CRM. The suite contains Knowledge Spaces, Email Spaces, Chat Spaces, Web Self-Service Spaces, […]Read More
Rumor has it that the next version of Microsoft Dynamics CRM will include significant enhancements to navigation. This functionality should be included in the version scheduled to be released in early 2010. The idea seems to be to bring the navigation for CRM in line with the “Ribbon” (also known as the “Fluent UI”) that […]Read More
Connecting your organization’s website to your Microsoft CRM platform can help you broaden your marketing, sales and service capabilities. This level of integration just got a lot easier with Microsoft’s introduction of the Microsoft CRM Portal Integration Accelerator, which is available free for download now. The Portal Integration Accelerator builds on the eService […]Read More
Microsoft has announced a major update to Microsoft CRM. Update Rollup 7 will be a prerequisite for all future updates to Microsoft Dynamics CRM for Microsoft Office Outlook. Update Rollup 7 is a cumulative update rollup that includes all the fixes for the issues that are documented in Update Rollup 1, […]Read More
Dashboards in Microsoft CRM are very popular with end users, but if improperly created, they can suffer from poor performance. Below are some best practices that will optimize the performance of your dashboards, and minimize the impact on the system. Optimization Guidelines Users want reports to come up quickly, with as little impact […]Read More
